After-sales service
Since its establishment, the company has been providing customers with perfect after-sales service, and has a skilled, experienced and responsible after-sales service team, which is dedicated to solving the problems of installation and commissioning, after-sales maintenance and training of operators for customers.
Customer is the God of the company, we pay special attention to the long-term cooperative relationship with customers. The affirmation of customers and the trust of new and old customers are of vital importance, so we have been adhering to the principle of maintaining in-depth communication with customers to ensure the quality of service, and fully guarantee the interests of customers.
After the customer's machine is put into operation, we regularly make follow-up visits to the customer to understand the current machine operating conditions, production capacity, the use of wearing parts and the problems encountered by the customer, and to solve problems and technical guidance. Feedback on the customer's equipment operation problems for collation and analysis, feedback to the R & D department for optimization of the design, fully advanced, reasonable technology applied to the equipment, to achieve excellence in making fine products.
The company promises:
1、Products in the warranty period of non-man-made quality problems, all free warranty.
2, more than the warranty period of the product, according to user demand for paid maintenance services.
3, the company established parts supply system, to ensure that to meet the customer's parts replacement needs, reduce customer downtime for maintenance, for customers to buy replacement parts to provide great convenience.
4, the product in use after the problem, after receiving the user notification, within 2 hours to make a solution, major problems within the province 12-24 hours to reach the scene, outside the province 24-72 hours to reach the scene of the maintenance service.
Question? 8618053687318
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InquiryOnline counseling to determine purchasing intentions.
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ContractingSigning of contractual agreements for the purchase of equipment.
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ProductionProduction of equipment as per contract requirements.
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DeliveryTransportation by land or sea to the place of use.